Frequently Asked Questions

After placing an order, you will receive a confirmation email and SMS with your order ID. If you do not see it, please check your promotions or spam folders.

Once an order is confirmed, we cannot add items to it. You must place a separate order.

This occurs when one item in a multi-item order is ready (like a standard saree) while another (like a custom-stitched blouse) requires more time. We ship ready items first.

Once dispatched, you will receive a tracking link via email and SMS. You can also track it directly on our website using your order ID.

Yes, we offer a "Ready to Ship" collection that delivers faster. For custom items, please contact us to check for expedited processing.

Yes, you can get ₹1,000 off your first order by manually entering the provided coupon code, provided your spend is at least ₹5,000.

We allow cancellations or modifications within 24 hours of order placement, provided the item is a standard size and has not been dispatched. However, if you have requested customization or stitching services, the order cannot be canceled once the tailoring process has begun. Please contact retail@suryasarees.com immediately for any urgent changes.

Immediately after a successful transaction, you will receive a confirmation email and SMS containing your unique Order ID and a summary of your purchase. If you don't see this in your inbox, please check your "Promotions" or "Spam" folders. Once our team begins processing, you will receive further updates as the status moves from "Processing" to "Dispatched".

Unstitched is the raw fabric; Ready-to-Wear is fully stitched to standard sizes.

Yes, we offer bespoke custom fitting for blouses and lehengas. Please note that customized products cannot be exchanged or refunded.

You should measure your bust, waist, and hip. For lehenga length, measure from your waist to the floor including your expected heel height.

Yes, we typically provide a 1–1.5 inch margin in all our customizable outfits for future alterations.

Most designs allow for the addition of sleeves if extra fabric is available. Please mention this in the "Special Instructions" during checkout.

We offer "Custom Size" options for most premium outfits. Our team will reach out to get your specific measurements.

We only replace items if they are defective or damaged. Standard items must be returned within 7 days in original packaging to be eligible for a refund or exchange.

We accept major Credit/Debit cards, UPI, Net Banking, and digital wallets. For international customers, we support PayPal and Stripe.

Yes, we use industry-standard SSL encryption and secure gateways to ensure your data is 100% protected.

Generally, promo codes cannot be stacked with existing sale discounts.

Yes, customers are responsible for any import duties, customs fees, or local taxes determined by authorities in the destination country.

This usually happens due to network lag. Banks typically auto-refund failed transactions within 5–7 business days.

At the checkout page, you will see an option to "Apply Store Credit," and the amount will be deducted from your total.

Coupon codes are typically one-time use per customer. Certain codes may only apply to "Special Categories" like "Mother's Day Special".

Our return policy is 7 days from the date of delivery. Items must be unused, in original condition, and in original packaging.

No, products that are customized at the request of the customer cannot be exchanged or refunded.

We only replace items if they are defective or damaged. The request must be sent within 7 days of receiving the product.

Once approved, your refund will be processed to your original method of payment within 5 to 7 days.

Customers are responsible for return shipping costs. This amount will be deducted from your final refund.

You must submit a request within 48 hours of receiving your order via email to retail@suryasarees.com or through the "My Account" section.

Returns are only accepted for items that are damaged, defective, or significantly different from the online description.

Yes, for bulk orders or wedding trousseau requirements, please email our concierge team.

Yes, leave your number on our "Contact Us" form and we will call you back within 4 business hours.

Yes, we are located at Gali Kishan Dutt, 1420-21, Nai Sarak, Maliwara, Roshanpura, Chandni Chowk, New Delhi, Delhi, 110006.

Yes, our stylists can suggest the perfect accessories and jewelry to complete your look.

If you have questions regarding our privacy policy or data rights, you can contact us directly.

Our team is available from 10:00 AM to 7:00 PM (IST), Monday through Saturday.

You can reach us via WhatsApp, call our helpline, or book a video call for personalized styling.

Every return is inspected upon receipt to verify condition before a refund or exchange is approved.

For select bridal collections, we can send fabric swatches for a small fee.

Yes, all embellished pieces undergo rigorous quality checks to ensure all work is secure.

Natural dyes may bleed slightly. We recommend dry cleaning for all heavy ethnic wear.

We use HD photography, but slight variations may occur due to screen settings and lighting.

We offer both, the product description will specify if it is "Hand Embroidery" or "Machine Work".

Our pure silk products come with a "Silk Mark" or "Handloom Mark" certification tag.

We handle customs clearance on your behalf, but you will be notified of any additional duty charges that must be paid before delivery.

No, shipping costs are non-refundable.

We offer free shipping on all domestic orders over ₹1,999. Special coupon codes may also provide free shipping across India.

DHL takes 7 to 8 business days; SELF takes approximately one week.

DHL costs approximately ₹3000, and SELF costs approximately ₹500–600, depending on the destination.

Yes, we ship worldwide using trusted services like DHL and SELF.

Domestic shipping typically takes within 4-7 working days.

We do not knowingly collect personal information from children under 13. If such data is provided, we will remove it immediately.

Yes, creating an account allows you to earn "Style Points" on purchases.

Yes, we work directly with local weavers and artisans to promote fair wages.

Yes, we offer premium gift wrapping and personal messages.

Under GDPR, you have rights to access, rectify, or erase your personal data.

Store it in a breathable cotton bag (not plastic) in a cool, dry place.

We collect information such as your name, address, email, and IP address to provide and improve our services.